Services About Contact & claims 1300 565 622 Request a call back

Contact & claims

We're here to help.

A question about your cover, a claim, or advice on something new: call us or leave your details and a specialist will be in touch within one business day.

Call our team

1300 565 622

[BUSINESS HOURS, e.g. Mon-Fri 8.30am-5pm AEST]

Request a call back

Out of hours? Leave your details and we'll call you within one business day.

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Our offices

Sydney · NSW

Level 6, 31 Market Street
Sydney NSW 2000

Queensland

[QLD OFFICE ADDRESS]

South Australia

[SA OFFICE ADDRESS]

Claims

Need to make a claim? Call us first.

We'll take you through what's needed, lodge the claim with your insurer and advocate for you until it's resolved.

  1. 1

    Make it safe

    Protect people and property and prevent further loss. In an emergency, call 000.

  2. 2

    Record what happened

    Take photos, keep damaged items and receipts, and don't admit liability to anyone.

  3. 3

    Contact HDL

    Call 1300 565 622 or request a call back and we'll take it from there.

Download claim form [PDF]

Complaints & disputes

HDL is a member of NIBA and bound by the Insurance Brokers Code of Practice. If you're unhappy with our service, please tell us first: contact your account manager or our Complaints Officer on 1300 565 622 or at [COMPLAINTS EMAIL]. We'll acknowledge your complaint promptly and work to resolve it fairly.

If you're not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service, at afca.org.au or 1800 931 678.